April 29, 2019

Arnerich Massena Welcomes Shelly Kapoor as Director of Operations

Arnerich Masssena is excited to announce that Shelly Kapoor has joined the firm as director of operations. Ms. Kapoor will be responsible for firm-wide day-to-day operations and cross-departmental coordination of client and internal deliverables. She comes to us with more than 15 years of experience in the finance industry, and an additional five years of consulting, human resources, and operational experience (read her full biography here). We are very excited to have this talented professional and demonstrated leader on our team and looking forward to streamlining and elevating our operational capabilities – and ultimately better serving our clients.

As we welcome Shelly to our team, we asked her to share a little bit about herself to help us (and you) get to know her:

What was your first job?

I worked for my father, who is a doctor, for a number of years when I was a teenager, mostly over the summers. My job was to create a filing system for the patient files and then keep them organized and updated. I don’t know if it inspired my organizational abilities, or just made use of them, but it was a constant exercise in efficiency, and I built habits from that experience that I still use today!

How would you describe your business philosophy?

Organizations have a way of making people self-aware — of providing an incredible depth of knowledge — if you’re looking for it and paying attention. There’s so much to be learned about who you are and your purpose and abilities, if you’re open to listening. The more people work and learn together, the more opportunities there are for both organizations and individuals to flourish.

What keeps you going when you are having a difficult day?

The first thing I go to is to remind myself that this is temporary. All things pass. If things get really tough, I have to ask myself, “what is this trying to teach me?” That’s not always easy to face, but can bring things into perspective.

Do you have a favorite business book?

I love Setting the Table: The Transforming Power of Hospitality in Business by Danny Meyer. Meyer is a restauranteur and the book is about hospitality, but the metaphors apply broadly to business and client service. For instance, he talks about how being a leader means always knowing where your salt and pepper shakers go, and how important it is to constantly and unemotionally put your salt and pepper shakers back in place when they get moved. In other words, live your values – and reset when you get off course. Another bit of wisdom from the book I appreciate is that a person in the hospitality and client service businesses needs to be a swan: graceful, beautiful, and elegant on the outside, while furiously paddling away underneath the water to make everything appear smooth and composed on top. He reminds us that work is supposed to be a little messy and frantic, because it takes effort to create something remarkable.

What drew you to Arnerich Massena?

I am really impressed by the consistency of what the firm says it is and how it actually operates. My interview process was unusual in that I had the opportunity to meet with a wide range of employees, and in various different settings. Clearly, the firm puts a great deal of care and effort into selecting its people, which I experienced directly, and I can see that same care and effort goes into its investment philosophy and client service.

If you could offer one piece of advice, what would it be?

Here are my top 3 pieces of advice:

  • The first is from Maya Angelou, who said “at the end of the day, people won’t remember what you said or did, they will remember how you made them feel.”
  • The second is from a mentor of mine: “Don’t furnish the rut.”
  • And lastly: “’No’ is a full sentence.”